Returns and exchanges

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The Buyer shall have the right to withdraw from the contract of sale of the Goods by notifying the Seller within 14 (fourteen) days without giving any reason. The right to withdraw from the contract of sale of goods shall not apply to the Buyer if one of the contracts listed in Article 6.228(10)(2) of the Civil Code has been concluded, namely the right of withdrawal shall not apply:
– contracts for perishable goods or goods with a short shelf life;
– contracts relating to packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
The Buyer shall notify the Seller of the cancellation of the Purchase and Sale Agreement by filling in the e-Request Form. Upon receipt of the Buyer’s request, the Seller shall immediately send an acknowledgement of receipt of the notification.
The following conditions must be complied with when returning goods to the Buyer:
3.1. the returned goods must be in their original packaging in good condition;
3.2. the goods must be undamaged by the Buyer;
3.3. the goods must be unused and in good condition (labels intact, protective film intact, etc.) (this point does not apply in the case of returns of low-quality goods);
3.4. the returned goods must be in the same condition as when the Buyer received them;
3.5. the goods must be returned with the document of purchase.
3.6 The Seller shall have the right not to accept the Buyer’s returns if the Buyer fails to comply with the return procedure set out in Article 3.3.
3.7 In the event of a return of the wrong Goods and/or faulty Goods, the Seller undertakes to take back such Goods and to replace them with similar suitable Goods.
3.8 In the event that the Seller does not have suitable goods available for replacement, the Buyer shall be refunded the amount paid, excluding the delivery charge.